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What we do
IT operations and workplace technology
Everything that has to work every morning for people to do their jobs, run so that it does, and so that problems are solved before they spread.
What it includes
- Email, calendars, file sharing and collaboration platforms: setup, administration, security and licence management
- Devices: laptops, desktops, phones and tablets, from purchase and setup to updates, encryption and retirement
- Helpdesk and user support, with a ticketing discipline and a knowledge base that shortens the next call
- Service management practices so incidents, requests and changes are handled consistently
- Telephony and video conferencing, meeting rooms and the equipment in them
- Printing, scanning and document capture
- Licence and asset registers so nothing is paid for twice and nothing is forgotten
- Onboarding and offboarding of staff: accounts created and removed on the day, access reviewed
- Vendor and internet provider management, contracts and service levels
- Regular maintenance windows, patching and health checks that keep small problems small
How it is approached
- Standardise the fleet and the accounts so support is predictable and security is uniform.
- Measure: how many tickets, how long to resolve, what keeps recurring, and fix the causes.
- Write the runbook so any competent person can run the office on a day the usual person is away.
- Users are treated as colleagues to be helped, not as the problem.
What you get
- Technology that works every morning without drama
- Staff who get help quickly and know where to ask
- Costs that are known, licences that are used, assets that are accounted for
- An IT function that can be handed to a new team member with a document
Let's build something that lasts
Whatever you are building, let us engineer it properly.
A system to build, a network to secure, data to make sense of, or a brand to sharpen: describe the problem, and the engineering, design and reliability follow.